FAQ
How fast can I get my order?
Pangea America is proud to have the fastest lead time in the industry. Of course there some factors that will determine the delivery of your order, and this includes size of your order, and current production schedule when you order is placed. If you have any questions, give us a call and we are happy to discuss your project and timeline.
What material is Pangea products made of?
Our seagrass, kelp, and algae is made of high quality, non-toxic, eco-friendly proprietary materials, they will last numerous years with very little up keep.
What is the Up Keep/Maintenance of Pangea products?
Our products are extremely durable and require simple cleaning. DO NOT use caustic chemicals when cleaning. For best results, use a white pad or light brushing. All Pangea products must be thoroughly rinsed prior to installation.
Can I get custom lengths of any products you offer?
Most of our products are available in custom lengths. Please contact one of our Pangea Project Specialists to discuss your project and size requirements.
What does "Seal Proof" mean?
You may see some of our products labeled "Seal Proof," this means that these items are available in an extra durable version created specifically for penguin, seal, sea lion, and otter environments. Be advised, that we recommend you do a small test install before your full scale install to test the reactions of your animals.
Are there different mounting options?
Yes, all of our seagrass, kelp, seaweed and algae come with a mounting solution. Unless stated, most pieces come with a single disk for use in sand or substrate. Other options available include suction cups, for use in quarantine tanks, and anchors to mount directly to rocks. If you have any questions about a specific mount, please feel free to contact us and we would be happy to discuss requirements.
Do you offer wholesale pricing?
Unfortunately, we do not currently offer Wholesale pricing. However, our prices are very affordable and competitive. We have many happy aquariums, zoos, and architects that get their seagrass, kelp, and algae from us. Please feel free to contact a Pangea Project Specialist to discuss your needs, goals, and budget.
WARRANTY AND RETURN POLICY
Pangea America always wants our clients to be completely satisfied with our products. We take great pride in the quality and workmanship that goes into every item, and we want you to be comfortable knowing we stand behind our products.
But we realize things happen, and when they do, we are happy to help.
RETURN POLICY
You are able to return items for an exchange or for a full refund within 30 days of the date received. The returned items must be in the original packing materials and in sellable condition. To initiate an exchange, please contact Pangea America. New shipping charges will apply to the replacement items. No exchanges will be made after 30 days and on large orders exceeding $2500.00.
WARRANTY POLICY
Pangea America offers a warranty term of 12 months from the date of delivery. If the product is determined to be defective, Pangea America will repair, replace or refund its value, not including shipping. In the event an item is deemed defective, Pangea America will determine the prorated value of each defective item to be refunded or replaced. Any repaired or replaced product will be returned to the sender freight prepaid.
What is NOT covered by this warranty, including but not limited to:
1. Removal, installation, shipment and insurance costs;
2. Improper installation, usage or maintenance;
3. Misuse, abuse or neglect;
4. Damage to related elements, including any livestock;
5. Normal wear and tear;
6. Costs other than the product, i.e., costs due to labor or down time of an exhibit;
7. Alterations of the original design or unauthorized repairs.
All warranties implied by law are limited in duration to the duration of this warranty.
Product Care:
DO NOT use caustic chemicals when cleaning.
For best results us a white pad or light brushing.
All products must be thoroughly rinsed prior to installation.